Privacy Policy

This policy is meant to outline different practices and procedures of Genius Auto Trans LLC ("we," "us," or "our") for the collection, usage, and protection of personal information we collect from you and how we use and administer it. By using this website, its content, and our services, you agree to the terms illustrated in the most recent version of this Privacy Policy.

We collect information and data that is used to identify, describe, refer to, is capable of being associated with, or could be linked directly or indirectly with a particular customer or device (“personal information”). Specifically, we have gathered the following different categories of consumer-specific personal information during the last 12 months:

A real name, postal address, online identifier, internet protocol address, pick-up and delivery address, vehicle make and model, any card or payment details.

Information about inquiries, web quotes, and bookings with us or through us subjected to the auto transportation services, including the pick-up and delivery information connected with your query or inquiry, Record of inquiries and searches related to auto transport services made by you or on your behalf; details about your personal interests, needs, and any other data or information about your inquiry; details of results, proposals, estimates, and any other information recorded in response to the inquiries.

Internet Specific Activities:

Information about the consumer's interaction with a website or advertisement, browsing history, and search history.

Information is collected and recorded for any competitions or promotions that we run.

We record information about your visits to, browsing of, and usage of our website in case your web browser blocks it. The information collection will depend on your interactivity with our website.

This information may include: your internet protocol address, the details about your computing device, the make and version of your web browser, your operating system, your time zone, the web site you came from, identified as a referrer web page address by your web browser, cookies, your visited pages, use of our website, including searches and inquiries recorded, your viewed services, the time duration spent on our web site and pages, and page interactivity information. This will be recorded normally, used anonymously, and considered for performing an analysis. 

Use Of Your Personal Data:

We may use your personal information to conduct direct marketing and send you marketing messages, materials, advertisements, and promotions about the car shipping services that we do offer. We may use data to access our website performance, campaigns, and marketing channels. You can withdraw your consent for this at any time by contacting us as illustrated in this privacy policy, as illustrated in the direct marketing that you receive, or by clicking the “Unsubscribe” button or textual link at the bottom of our emails. 

Storing Your Personal Data:

We consider it essential to prioritize the security and confidentiality of our customer-related information. The phone numbers and email addresses given during transactions or any interactions with Genius Auto Trans LLC are stored securely in the data centers located within the United States. This ensures complete compliance with U.S. data protection laws and regulations. 

Our data storage systems adhere to industry-standard security protocols for protecting your contact information from any potential unauthorized access, disclosure, alteration, or destruction. We assure you that we do not sell or share your contact details or protected information with third parties for marketing purposes.

In the process of providing seamless communication services, we may use some third-party platforms. Your email and phone-specific data may be stored on these platforms to send order updates, customer support services, and any relevant information. These third-party services are chosen after conducting careful research and development on the basis of their commitment to data security and policy. 

Message

Consent to Receive Text Messages

By using our website or web quote request, the user gives consent to receiving automated promotional messages through email, calls, SMS, and prerecorded voice emails, including ring-less voice mails, using automated communication systems concerning our services and promotions, including appointment reminders, service updates, and special offers announcements. You may receive up to three text messages in a day, and for any help reply. Customers can select termination of receiving messages at any time to reply with STOP through SMS and by clicking the unsubscribe link in the emails.

Opt-Out Policy

You can opt-out to receive our text messages at any time. To stop receiving text messages, reply STOP to any message sent by us to you. Once you opt out, you will stop receiving text messages from us, except for the only opt-out confirmation message. 

Privacy of Information

We are committed to the protection of your privacy. We will record and use your personal information, for instance, your mobile phone number, in light of our privacy policy. We will not sell, rent, or share your personal information with any third party for marketing purposes without getting your explicit consent.

Data Security

We ensure to implement reasonable steps to protect the data security of your personal information and to prevent any unauthorized access, usage, or disclosure. We do not guarantee the security of transmitted information over the internet or through mobile cellular networks.

Changes to Policy

We reserve the right to modify any piece of information about this policy at any time. The changes will be effective immediately after we upload the revised policy to our website. Your consent to accept continued usage of our text messaging service after the changes will be subjected to your new terms acceptance.

Contact Us

If you have any questions or concerns about this policy or about our text messaging services, please contact us at info@geniusautotrans.com

Genius Auto Trans LLC Pre-Recorded Voice Mails Policy

We at Genius Auto Trans LLC focus on respecting our customers and establishing transparent communication. We want to ensure complete adherence to the laws governing telecommunications and efficient interactions with you by setting out a prerecorded voicemail policy.

Our Commitment:

Legal Compliance

We are committed to following rules set out by the Telephone Consumer Protection Act, the Federal Trade Commission, and all other state regulations. Your privacy and compliance with all the laws are our top priorities.

Consent

We make sure to get your explicit consent and authorization before sending any RVMs. We also want to ensure that you are fully informed about the purpose of our messages. 

Opt-Out Mechanism

We respect your chosen preferences. Each RVM we send to you will include a clear and easy opt-out option. If you select the option to unsubscribe, we will immediately honor and fulfill your request. 

Timing and Frequency

We do understand the importance of time. We do limit the RVMs frequency for respecting your space and adhere strictly to utilizing reasonable contact hours in accordance with regulations. 

Content Accuracy

Our RVMs are clearly and accurately crafted and free from any misleading piece of information. We ensure that we provide you with valuable and truthful information.

Record-keeping

We do keep comprehensive records of our RVM campaigns to ensure accountability. These include consent records, opt-out requests, and the entire content of messages.

Employee Training

Our trained team members understand the legal requirements, ethical considerations, and best practices of RVMs. We try to keep all our employees completely updated about the changes to regulations. 

Enforcement

We do take compliance very seriously. We do use standard measures, including taking disciplinary action against violations of this policy. 

Review and Revision

We regularly review and modify our policy to integrate the latest changes with respect to regulations and industry-based best practices. We consider winning your trust a must, and we want to maintain it.

Genius Auto Trans LLC Email Automations Policy

Legal Compliance

Genius Auto Trans LLC is committed to adhering to all applicable laws and regulations, including the CAN-SPAM Act. Our email correspondence is designed to be fully compliant, ensuring the protection of your privacy. 

Consent

We understand and believe in the importance of your consent. Before sending you the automated emails, we will essentially obtain explicit permission. This helps us determine that you are informed about the purpose of our messages, and you can opt out at any time you would desire. 

Opt-Out Mechanism

We at Genius Auto Trans LLC provide you with a clear and accessible format to opt-out in every automated email. We do respect your preferences, and if you choose the option to unsubscribe, we will honor your request. 

Content Relevance

Our automated emails are written to provide you with relevant and useful information about our services. We do keep you completely informed without sending out bulk emails in your inbox.

Frequency Control

We do understand controlling and fully controlling the email frequency. Genius Auto Trans LLC controls the number of automated emails sent in your inbox to ensure that they are relevant and time-constrained. 

Data Security

We give your privacy the utmost importance. Genius Auto Trans LLC deploys robust and enhanced security measures to protect your personal information from unauthorized access.

Record keeping

We keep comprehensive records for our email automation campaigns to ensure transparency and accountability. This includes consent records, opt-out requests, and automated email content.

Employee Training

Our team is trained to handle and practice all legal requirements and ethical considerations about email automation. We keep our employees updated about changes made to regulations to ensure the highest level of confidentiality.

Enforcement

We do take compliance very seriously. We do use standard measures, including taking disciplinary action against violations of this policy. 

Review and Revision

CCPA

1. Categories of Personal Information Collected:

We record the following categories of personal information:
Identifiers (e.g., names, contact information)
Vehicle information
Other information provided by users

2. Sources of Personal Information:

We record personal information:
Directly from consumers
Automatically through website analytics
Third-party sources

3. Purposes of Collecting Personal Information:

We record personal information for the following purposes:
Providing services
Improving user experience
Marketing purposes

4. Disclosure of Personal Information:

We may disclose personal information to the following categories of third parties:
Marketing platform such as email, text and pre-recorded messages
Trucker/ Carrier to transport your vehicle

5. Sale of Personal Information:

We do not sell personal information. You can opt-out of the sale of your information by using our email info@geniusautotrans.com

6. Consumer Rights:

Under the CCPA, consumers have the right to:
Know what personal information is being collected
Delete their personal information
Opt-out of the sale of personal information

7. Methods for Exercising Rights:

To exercise your rights, please contact us at info@geniusautotrans.com . We will respond to your request within 45 days.

8. Non-Discrimination:

We will not discriminate against consumers who exercise their CCPA rights.

9. Security Measures:

We implement reasonable security measures to protect personal information from unauthorized access or disclosure.

10. Changes to the Privacy Policy:

We reserve the right to update this privacy policy. The effective date will be revised accordingly.

11. Contact Information:

For inquiries and requests related to this privacy policy, please contact us at info@geniusautotrans.com