Car Shipping Frequently Asked Questions
Have a Question About Car Shipping? Find An Answer To Your Auto Transport Query In Our Comprehensive Auto Shipping Knowledge base.
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Auto Shipping Payment Information
Yes. Genius Auto Trans offers six different specialized discounts for its customers. These discounts include the following:
- 1. Referral Discount
- 2. Veteran Discount
- 3. Senior Citizen Discount.
- 4. Student Discount
- 5. Car Dealer Discount
- 6. Government Agents Discount
Call us at (800) 780-113 and let one of our vehicle transport specialists help you with the details of all these amazing discounts.
You will pay an upfront deposit out of the total order price for your order confirmation. The upfront deposit can be made through Card, Zelle App, or CashApp. The remaining amount can be paid to the driver on delivery using any payment mode, i.e., cash, cash app, Zelle app, cashier check, or money order.
Yes. We accept all US-based debit and credit cards as payment modes.
No. We do not accept any International Credit Card as a payment mode.
Yes. We accept the Zelle App as a payment mode.
Yes. We accept Cash App as a payment mode.
Our offered quote includes all-inclusive pricing. This pricing value covers all expenses including bumper-to-bumper insurance coverage, provision of door-to-door service, and all tolls/ taxes.
We offer a full refund if an order is canceled at least 24 hours before to the set pickup time. We give a partial refund if the driver has left for the pickup operation. Call us at (800) 780-113 and let one of our vehicle transport specialists fully guide you on this.
Auto-transport pricing for a vehicle is determined by considering several factors. It will mainly depend on the following:
– Call us at (800) 780-113 and let one of our vehicle transport specialists help you estimate your vehicles auto transportation cost.
– The specific type, condition, and size of the vehicle.
– The total transportation distance.
– The market-based pricing trends.
– The specific time of year in which auto transport functions are to be scheduled.
– The weather condition: auto transportation subjected to the snow season will require high-value pricing.
– Shipping routes: the low-density areas may be costly.
Yes. As per Federal Law, a carrier must be paid in full for all its rendered services. In case someone withholds the carrier’s payment, either partially or fully, it can hold the vehicle until all its due payment is cleared.
In case you are stuck with one of such rare scenarios, please call us on (800) 780-113 and let one of our vehicle transport specialists fully guide you on this.
Auto Shipping Insurance Coverage
The personal luggage of 100 lbs. can be shipped inside the vehicle free of charge. The items should be placed in the vehicle’s trunk or at its backseat below the window level. The front seats should be empty. Please note that we do not provide insurance for the items inside the vehicle. We are registered only as an auto shipping company and provide insurance for the vehicle alone. Do not put a valuable item such as the TV or the furniture.
We offer full-scale, robust insurance that covers bumper-to-bumper damage. The “Certificate of Liability Insurance” from the carrier will be shared with you before starting the pickup operation.
Auto Shipping Pickup & Delivery Information
Yes. We have multiple drivers who work on different routes throughout the year. Call our vehicle moving specialist at (800) 780-113 to set out a pickup time slot.
Yes. You can get a free car transport quote by calling to seek any further advice.
Once you place the quote, it will remain active for one week. You can get in touch with us again by calling our vehicle moving specialist at (800) 780-113 to update your existing quote or seek any further advice.
You need to provide precise pickup and delivery information to make a vehicle shipment reservation. It will include:
- 1. Pickup and Delivery Locations
- 2. Contact numbers of the people who will be involved in the pickup and delivery process
- 3. Desired pickup day
- 4. Payment of an upfront deposit to reserve your pickup and delivery slot
Call at (800) 780-113 and let one of our vehicle transport specialists help you reserve your vehicle for auto transportation.
Do not make the gas tank empty. Leave at least a quarter gas tank of the car’s gas tank filled.
No. It is not mandatory for you to remain present when the shipped vehicle is delivered or picked up. You may designate someone over the age of 18 on your behalf for your vehicle’s delivery.
- Try to remove all personal belongings and accessories from it. You can put up to 100 lbs. of personal luggage inside the vehicle free of charge. You need to make sure that the extra stuff is placed in the trunk or at the backseat below window level. The front seats should be empty. Please note that we do not provide insurance for the items inside the vehicle. We are registered only as an auto shipping company and provide insurance for the vehicle alone. Therefore, it is advised not to put anything valuable, such as a TV or furniture.
- Keep the interior and exterior of the car clean. It will help the carrier inspect vehicles thoroughly for any earlier damage. The driver will call the pickup person a couple of hours before arriving at the pickup location, and he or she will hand over the vehicle to the driver. The driver will inspect the vehicle in front of that person and mention all the damage (if any) to the car body on the bill of lading (BOL) before he picks it up. Please inspect your vehicle thoroughly before signing the BOL.
- Do not make the gas tank empty. There should be at least a quarter of the car’s gas tank filled.
- Take photos of the vehicle to keep a record of its condition before its auto transportation.
- Disable the car alarm system if it is installed in it.
- Remove any electronic travel tag from the vehicle if it is installed or pasted in it.
Call our vehicle moving specialist at (800) 780-113 to seek specific and detailed guidance on this.
Yes. You can track your vehicle while it is in transit. You may call the driver to get an update about your vehicle’s shipping status.
The driver will call you 2-3 hours before coming to your location. You can guide him exactly where he can park his trailer (e.g., at a nearby supermarket parking lot or any other suitable park-able spot).
An operational vehicle must be capable of driving forward and reverse under its own power and steering controls. If any of these requirements are not satisfied, it is deemed inoperable. The pickups for inoperable vehicles may take longer than the operable not all transport trucks can accommodate inoperable vehicles.
You can get a quote. We will essentially need exact pickup and delivery locality zip codes for your vehicle’s auto transport.
Yes. You can ship a car and motorcycle together.
Yes. The city and zip code will be sufficient until your complete street address for pickup or delivery is known.
The drivers have to manage the truck space keeping in mind the federal laws. Each trailer has fixed spots for vehicles on it, and hence the drivers decide which spot is best suitable and most secure for your car. They have to ensure the entire load on their trailer does not exceed the permitted length allowed on the truck.
Yes. We have drivers who work across all the states throughout the year.
We do ship vehicles from auctions and storage areas across all states. We need to know the auction name, address, VIN number, Lot number, and the Buyer Number to get the car from auction.
Yes. We can pickup your automobile from the airport. Call us at (800) 780-113 and let one of our auto transport specialists fully guide you on this.
Vehicles from storage facilities and auctions are shipped to all states by us. To pickup the vehicle from the auction, we want the Buyer Number, Lot Number, Vehicle Identification Number, and the Auction’s Name. Vehicles from storage facilities and auctions are shipped to all states by us. To pickup the vehicle from the auction, we want the Buyer Number, Lot Number, Vehicle Identification Number, and the Auction’s Name.
Auto Shipping General Information
Terminal-to-terminal auto transport service means a service that involves setting responsibility upon the customer to bring their car at the nearest terminal from the pickup point. Also, the customer is responsible for the retrieval of shipped car from the terminal at the nearest terminal from the delivery point.
Door-to-door transportation means the pickup of your vehicle from your doorway and its delivery at your specified location.
Yes. We offer a variety of auto transportation solutions for customers to choose the best solution that meets their transportation needs.
These services include the following:
- – Door-to-Door Vehicle Transfer
- – Open auto-shipping
- – Enclosed Auto Shipping
- – Seasonal car shipping
- – Exotic and Luxury Car Shipping
- – Heavy-duty goods shipping
- – Motorcycle Transportation
- – Recreational Vehicle Transport
Open car shipping is used much more frequently, and is affordable. Enclosed car shipping is when your vehicle is shipped in a trailer that is closed from all four sides keeping your vehicle secure. This method is recommended for luxury, exotic or classic cars.
Yes. We offer car transportation services in all states throughout the year, except for Hawaii and Alaska.
Genius Auto Trans works with professional and experienced drivers who are experts in their field. Genius Auto Trans customer support is available 24/7 to help with queries.
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